Questions Buyers Ask
Straight answers before you book a call.
What does ICI Sales actually do today?
ICI Sales is a managed service that sets up AI-assisted tender qualification and pursuit tracking around the tools your company already uses. The connections to outside platforms listed under Integrations are planned, and each one is set up and tested per client. What is in service for you is confirmed in your demo and written into your agreement. The sample portal on this site uses fictional data.
Who owns our data?
You do. Your opportunity records, contacts, notes, prices and workbook belong to your company. ICI Sales uses them only to deliver the service to you.
Are our tender subscriptions included?
No. MERX, Link2Build, BuildingConnected and similar subscriptions are held and paid for by your company. ICI Sales does not resell those services and is not affiliated with them.
What credentials or access will you need?
Only what the agreed scope requires, granted by you. Where a provider supports it, we use an authorized connection instead of a shared password. The access list is reviewed with you during the systems review.
How do you connect to our systems?
Through supported integrations where they exist. Where a provider has none, we look at permitted alternatives such as the notification emails you already receive, authorized exports or file imports. We do not bypass a provider's access controls or licence terms.
What happens if we stop using the service?
Your subscriptions, workbook and records stay with you. Connections you authorized are removed, and the terms for returning or deleting any data we hold are set out in your agreement.
Can our estimators keep their existing spreadsheet?
Yes. The service is designed to update agreed columns in your existing Excel or Google Sheets workbook and leave the rest alone. The sample portal shows how a proposed update is previewed before anything changes.
Will AI submit bids or send messages automatically?
ICI Sales does not submit bids. The decision to bid, the pricing and anything sent to an owner or general contractor stay with your people, unless you specifically ask for a message to be automated.
Can we override the automation?
Yes. A score is a starting point. Your team can approve, pass or change the stage of any opportunity, and your decision stands.
How are client workspaces separated?
The service is designed so that each client has its own workspace and its own connections, and one company's opportunities and contacts are not visible to another. Ask us for the current technical details in your demo.
What does implementation involve?
A discovery call, a review of your systems, configuration, the connections you authorize, testing with your team, and then regular service. The six steps are listed on the Platform page.
Who provides ongoing service and support?
ICI Sales. The support included, and how to reach us, are set out in your service agreement.
Who is behind ICI Sales?
ICI Sales is owned and operated by Bear Digital, which runs the business and its systems. Requests sent through this site are handled by the ICI Sales team at Bear Digital.